If you receive a faulty/damaged item, please contact our customer service team for further assistance. We would appreciate it if you can send a photo or short video clip of the faulty/damaged item to firstname.lastname@example.org (please include your order number). This is a fast and convenient option for you, and may prevent the need for you to send back the item for a physical inspection.
If an item needs to be returned due to it being damaged, faulty or for a warranty claim, please contact us first as we may have alternatives. Should we decide it needs to be returned, we will arrange for the item to be returned at our expense.
Even if you need to return the item due to a change of mind, please contact us first, as we can arrange return of the item, with the return postage cost deducted from your refund.
It generally takes up to 2 working days to process refunds, and will notify you once the refund has been processed. However, please allow an additional 5 working days on top for your financial institution to process it.