Returns Policy

1. Our Promise We want you to be completely happy with your purchase. If you are not satisfied with an item you have bought from Bargene, we're here to help. Our returns process is simple and straightforward, and nothing in this policy limits your rights under the Australian Consumer Law.

2. Change of Mind Returns You may return an item for a refund or exchange within 30 days of delivery if you change your mind, provided the item is:

• Unused, unopened, and in its original packaging
• In a resalable condition with all tags, manuals, and accessories included

Please note: return shipping costs for change-of-mind returns are the responsibility of the customer.

3. Damaged, Faulty, or Incorrect Items If your item arrives damaged, is faulty, or is not what you ordered, please contact us within 7 days of delivery. We will arrange a replacement, repair, or full refund — including any return shipping costs — as required by the Australian Consumer Law. Where an item has a major failure, you are entitled to choose a refund or replacement.

4. How to Start a Return To request a return, please contact us with your order number and a description (and photos, if relevant) of the issue:

• Email: info@bargene.com.au
• Order number: required so we can locate your order quickly

We will respond within 1–2 business days with instructions on how to return the item.

5. Return Shipping

• For damaged, faulty, or incorrect items, we will provide a prepaid return label or reimburse the return shipping cost.
• For change-of-mind returns, the customer is responsible for the return shipping cost. We recommend using a trackable shipping method, as we are not responsible for items lost in transit on the way back to us.

6. Refund Timing Once we receive and inspect your returned item, we will process your refund within 5–10 business days. Refunds will be issued to your original payment method. You will receive an email confirmation once your refund has been processed. Please note that your bank may take additional time to display the refund.

7. Non-Returnable Items The following items cannot be returned unless they are faulty or damaged on arrival:

• Items that have been used, installed, or assembled
• Items returned without original packaging or accessories
• Perishable or hygiene-sensitive items once opened

8. Large & Bulky Items For large or heavy items (such as car roof racks, trampolines, and large camping equipment), please contact us before returning, as special freight arrangements may be required. We will guide you through the process.

9. Australian Consumer Law Nothing in this policy is intended to exclude, restrict, or modify any rights you have under the Australian Consumer Law. If you believe a product has a major failure, you may be entitled to a refund or replacement, and compensation for any other reasonably foreseeable loss or damage.

10. Contact Us If you have any questions about returns, please contact us:

• Email: info@bargene.com.au
• Website: www.bargene.com.au
• Business hours: Monday–Friday, 10am–4pm (AEST)