Shipping Policy

1. Order Processing Time Orders placed before 12pm (AEST) on a business day will be dispatched the same day, provided the item is in stock and ready to dispatch. Orders placed after 12pm will be dispatched from our warehouse early the next business day. Orders placed on weekends or public holidays will be dispatched on the next business day. You will receive a shipping confirmation email with your tracking number once your order has been dispatched.

2. Shipping Destinations We deliver Australia-wide, covering metro, regional and most remote areas. Please note that some bulky items (such as car roof racks and larger camping equipment) may not be eligible for delivery to PO Boxes or Parcel Lockers — any such restriction will be clearly indicated at checkout.

3. Delivery Timeframes & Costs Delivery times are estimates and depend on your location:

• Metro areas: 3–7 business days
• Regional areas: 5–12 business days
• Remote/outback areas: may take longer; we will contact you if additional freight is required

Shipping costs are calculated at checkout based on your delivery address and the size/weight of your order. Any applicable free-shipping threshold will be shown at checkout. For large or heavy items (e.g. roof racks, trampolines), a freight quote may be provided — we will contact you if this applies.

4. Order Tracking Once your order has been dispatched, you will receive a tracking number by email. Please allow 24–48 hours for tracking information to appear in the carrier's system. If your tracking number does not update within a few days, please contact us and we will investigate for you.

5. Delivery Delays While we make every effort to deliver within the estimated timeframes, delivery times may be affected by courier volumes, extreme weather, or circumstances beyond our control. We appreciate your patience during peak periods.

6. Missed or Failed Deliveries If a delivery attempt is unsuccessful, the carrier will leave a calling card and arrange redelivery. For bulky items, please ensure someone is available to receive the delivery, as carriers may charge an additional redelivery fee for missed deliveries of large items.

7. Damaged, Faulty or Incorrect Items Please inspect your order upon delivery. If your items arrive damaged, faulty, or incorrect, please contact us within 7 days of delivery with your order number and photos of the item(s). We will arrange a replacement, repair, or refund as appropriate.

8. Returns For information about returns and exchanges, please refer to our Returns Policy.

9. Contact Us If you have any questions about shipping, our team is happy to help:

• Email: info@bargene.com.au
• Website:www.bargene.com.au
• Business hours: Monday–Friday, 10am–4pm (AEST)