Last updated:  27 August 2026

Bargene ("we", "us", "our"), operated by Surchan & Co. Pty Ltd, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from www.bargene.com.au. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect We may collect the following personal information:

• Contact details: name, email address, phone number, and postal/delivery address
• Order and payment information: items purchased, order history, and payment details (processed securely by our payment providers — we do not store your full card details)
• Account information: username and password if you create an account with us
• Technical information: IP address, browser type, device information, and browsing behaviour on our website
• Correspondence: any messages you send us via email, our website, or social media

2. How We Collect Information We collect personal information directly from you when you:

• Place an order or make a purchase
• Create a customer account
• Contact us with an enquiry, complaint, or support request
• Sign up for marketing communications
• Interact with our website, including through cookies and similar technologies

3. How We Use Your Information We use your personal information to:

• Process and fulfil your orders, including delivery and tracking
• Communicate with you about your orders and provide customer support
• Process refunds and returns
• Manage your account
• Send you marketing communications (only if you have opted in — you can opt out at any time)
• Improve our website, products, and services
• Comply with our legal obligations and protect our legal rights

4. Disclosure to Third Parties We may share your personal information with trusted third parties who help us operate our business, including:

• Payment providers (e.g. PayPal, Visa, Mastercard, Amex) to process your payment
• Shipping and courier providers (e.g. Australia Post, Fastway) to deliver your order
• Our e-commerce platform (Shopify) and third-party apps that support our store
• Professional advisers (e.g. legal, accounting) where required
• Government or regulatory authorities where required or authorised by law

We only share the information necessary for these providers to perform their services, and we require them to handle your information securely.

5. Cookies and Tracking Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, and understand how our site is used. You can control or disable cookies through your browser settings; however, some features of our website may not function properly without them.

6. Marketing Communications If you have opted in to receive marketing emails, you can unsubscribe at any time by clicking the "unsubscribe" link in any email we send, or by contacting us directly.

7. Data Security We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure, including using secure (SSL) connections and limiting access to personal information on a need-to-know basis.

8. Data Retention We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Your Rights You have the right to:

• Access the personal information we hold about you
• Correct any inaccurate or incomplete information
• Request deletion of your personal information, subject to legal obligations
• Opt out of marketing communications
• Complain about how we handle your information

To exercise any of these rights, please contact us using the details below. We will respond within a reasonable timeframe.

10. Overseas Disclosure We may store or process your information with service providers located overseas (including data hosting and cloud services). By using our website, you consent to such disclosure where it occurs, and we take reasonable steps to ensure overseas recipients handle your information consistently with the APPs.

11. Third-Party Links Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

12. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us & Complaints If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us:

• Email: info@bargene.com.au
• Website: www.bargene.com.au
• Address: 43/124-130 Auburn St Coniston NSW 2500