Don't leave your pets Thirsty! Cats and Dogs need fresh water just like we do, and getting enough water can sometimes be challenging, especially for pets that won't drink still water. Pet water fountains are recommended by vet urinary specialists as they encourage water intake and proper hydration in healthy cats and dogs, which is especially beneficial in cats with kidney or urinary tract disease.
This Pet Fountain means both cats and dogs can drink from the same bowl without the leftover offensive smells and saliva - water is recycled and cleaned by the filter and flows freely into the bowl, ensuring their water retains its freshness.
the shipping cost you pay will be dependent on your location and the weight of your order. To work out your shipping cost you can simply enter your postcode into the box on the cart page. Then as you add items to your cart, the shipping costs shown will change to reflect the weight of the items being added. Your final shipping cost will be displayed in your checkout page before you proceed to payment so that you know exactly how much your shipping will be.
Dispatch and time frames
Orders placed before 12pm on any normal weekday will be dispatched on the same day - so long as the item is in stock and ready to be dispatched.
If an order is placed after 12pm, your order will be dispatched from our warehouse early the following day - again, if the item is in stock and ready to be dispatched.
Below is a guideline for our regular delivery times after dispatch.
Track your parcel
If you receive a faulty/damaged item, please contact our customer service team for further assistance. We would appreciate it if you can send a photo or short video clip of the faulty/damaged item to firstname.lastname@example.org (please include your order number). This is a fast and convenient option for you, and may prevent the need for you to send back the item for a physical inspection.
If an item needs to be returned due to it being damaged, faulty or for a warranty claim, please contact us first as we may have alternatives. Should we decide it needs to be returned, we will arrange for the item to be returned at our expense.
Even if you need to return the item due to a change of mind, please contact us first, as we can arrange return of the item, with the return postage cost deducted from your refund.
It generally takes up to 2 working days to process refunds, and will notify you once the refund has been processed. However, please allow an additional 5 working days on top for your financial institution to process it.