Taking your time off with a planned trip to the outdoors can be taxing at times especially if the weather’s predictable – which has always been the case everywhere. We get light to heavy rain at random times and it literally dampens the mood of our trips.
To ensure your time isn’t wasted and your trips more worthwhile bring along with you a pop-up tent. Pop-up tents are easy to pack and can be set-up easily by one person. You can enjoy picnics or even week-long trips out of the city without ever worrying about the weather being sunny, gloomy, or even rainy.
Spend more time with your family, talk and share stories with one another regardless of the weather outside. Appreciate the outdoors more in comfort and with the company of your loved ones without worrying. Provide protection against the harsh elements – whether it’s the sun’s UV rays, rain, or dirt – you can rest easy that your family and friends are comfortable together enjoying the glorious outdoors.
the shipping cost you pay will be dependent on your location and the weight of your order. To work out your shipping cost you can simply enter your postcode into the box on the cart page. Then as you add items to your cart, the shipping costs shown will change to reflect the weight of the items being added. Your final shipping cost will be displayed in your checkout page before you proceed to payment so that you know exactly how much your shipping will be.
Dispatch and time frames
Orders placed before 12pm on any normal weekday will be dispatched on the same day - so long as the item is in stock and ready to be dispatched.
If an order is placed after 12pm, your order will be dispatched from our warehouse early the following day - again, if the item is in stock and ready to be dispatched.
Below is a guideline for our regular delivery times after dispatch.
Track your parcel
If you receive a faulty/damaged item, please contact our customer service team for further assistance. We would appreciate it if you can send a photo or short video clip of the faulty/damaged item to email@example.com (please include your order number). This is a fast and convenient option for you, and may prevent the need for you to send back the item for a physical inspection.
If an item needs to be returned due to it being damaged, faulty or for a warranty claim, please contact us first as we may have alternatives. Should we decide it needs to be returned, we will arrange for the item to be returned at our expense.
Even if you need to return the item due to a change of mind, please contact us first, as we can arrange return of the item, with the return postage cost deducted from your refund.
It generally takes up to 2 working days to process refunds, and will notify you once the refund has been processed. However, please allow an additional 5 working days on top for your financial institution to process it.